Responsible Gaming

Vanguard Casino is committed to promoting a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. This page explains practical steps you can take to stay in control, the warning signs that gambling may be becoming difficult to manage, and the options available if you need a break or support.

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Gamble for entertainment

Online gambling involves risk. The outcome of a game is uncertain, and there is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not determine future results. You should only gamble with money you can afford to lose after your essential living costs, financial commitments and other personal responsibilities have been met.

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Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Do not use gambling to recover losses, increase your income, manage stress or escape from personal problems. If gambling stops feeling enjoyable or begins to affect your daily life, it is important to stop and consider getting help.

Practical ways to stay in control

Set a personal spending limit before you begin and do not increase it while playing.
Set a time limit and take regular breaks away from the website or app.
Keep gambling separate from essential household, rent, loan and bill money.
Do not chase losses by increasing your stakes or playing for longer.
Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
Keep a record of your deposits, withdrawals, wins and losses so you have a realistic view of your activity.
Do not borrow money, sell possessions or use credit to fund gambling.
Balance gambling with work, family, social activities, exercise and other interests.
Never allow another person to use your account, and do not use another person's account.
Talk openly with someone you trust if you feel your gambling is becoming harder to manage.

Players must meet the minimum legal age and any other eligibility requirements that apply to online gambling in their location. Gambling while underage is not acceptable. If you are unsure whether you are legally permitted to use an online gambling service, do not open or use an account until you have checked the relevant requirements.

Limits, breaks and self-exclusion

Using limits can help you make decisions in advance, before emotions or losing streaks affect your judgement. Depending on the account tools available, you may be able to set limits for deposits, losses, spending, stakes or playing time. A limit should be realistic and should reflect what you can afford, not what you hope to win.

If you set a limit, do not try to avoid it by creating another account, using another person's payment method or asking someone else to gamble on your behalf. Account restrictions are designed to support safer gambling and must be respected. If you need assistance understanding or applying an available limit, use the responsible gambling or support options provided through the website.

Taking a break

A short break can be useful if you feel distracted by gambling, are spending more time than planned or need to review your habits. During a break, remove access to gambling services where possible, avoid gambling-related advertising and spend time on activities that do not involve betting or gaming. A break should be long enough to give you space to think clearly and make a considered decision.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a defined period or indefinitely. It restricts access to an account or service according to the applicable process and period. Self-exclusion should be treated seriously. You should not attempt to bypass it by opening another account, using different details or asking another person to place bets for you.

If you decide that self-exclusion is appropriate, review the information and instructions available through your account or the website. Restrictions may take effect in accordance with the relevant process, so do not continue gambling while waiting for a request to be completed. You may also wish to use device controls, banking restrictions or blocking software to make access more difficult during your exclusion period.

Recognise that you need time away from gambling.
Choose the available break or self-exclusion option that matches your needs.
Follow all instructions carefully and provide any information required for account protection.
Remove saved payment methods and gambling applications where practical.
Tell a trusted person about your decision so they can support you.
Seek professional advice if you are concerned about your gambling or financial situation.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, experience or personal circumstances. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. You do not need to wait for a serious crisis before asking for help.

Possible warning signs

Spending more money or time gambling than you planned.
Thinking about gambling frequently or feeling restless when trying to stop.
Increasing the amount or frequency of gambling to achieve the same excitement.
Trying repeatedly to win back money that has been lost.
Hiding gambling activity, deposits, losses or account statements from family and friends.
Borrowing money, missing payments or using money intended for essentials.
Feeling anxious, guilty, irritable or low because of gambling.
Arguing with family, friends or colleagues about gambling.
Neglecting work, study, health, sleep or other responsibilities.
Attempting to stop or reduce gambling but finding that you cannot do so.
Using gambling as a way to cope with stress, loneliness, sadness or other difficult feelings.
Selling belongings or taking on debt to continue gambling.

One or more of these signs may indicate that it is time to stop and seek support. Speak with someone you trust and consider contacting an independent gambling support service in your state or territory. These services can provide confidential information, counselling and practical assistance. You can also seek help from a qualified mental health professional or financial counsellor.

If gambling has caused immediate financial, personal or emotional harm, prioritise your safety and contact an appropriate local support service. If you feel at risk of harming yourself or someone else, contact emergency services or an urgent crisis service in your area.

Support, account safety and our approach

Vanguard Casino encourages players to make informed choices and use responsible gambling tools whenever they are needed. Our support channels may be able to explain available account restrictions, breaks and self-exclusion options. They cannot guarantee winnings, remove losses or provide financial advice. We may also take steps to protect players and the integrity of the service where account activity raises responsible gambling concerns.

Keep your account information secure and make sure your personal details are accurate. Never share your password, one-time security information or payment details. If you believe another person has accessed your account, stop using it and follow the security instructions available on the website. Protecting your account can also help prevent someone else from gambling with your funds.

Support for family and friends

If someone close to you may be experiencing gambling harm, choose a calm time to speak with them. Focus on the effects you have noticed rather than making accusations. Encourage them to set limits, take a break or contact an independent gambling support service. Protect your own finances by keeping money, cards and account information secure, and do not provide funds to help them continue gambling or chase losses.

You are not responsible for controlling another adult's gambling, but you can set clear boundaries and seek advice for yourself. Support is available for affected family members and friends as well as for people who gamble. Independent services can help you understand your options and plan practical next steps.

Remember

Gambling is a form of entertainment and carries a risk of loss.
There is no guaranteed way to win or recover losses.
Only gamble with money you can afford to lose.
Set limits before playing and respect them.
Take a break if gambling is no longer enjoyable or is affecting your life.
Self-exclusion is available as a stronger option when you want to stop.
Asking for help early can make it easier to regain control.
Independent support is available for players, family members and friends.

For further information about safer gambling, review the responsible gambling information available through the website and use the support options provided. If you are in Australia, you can also seek assistance from a recognised gambling help service in your state or territory.