Privacy Policy

Information we may collect

The information handled by Vanguard Casino depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you visit the website or use your account. We aim to collect information that is reasonably needed to operate the service, meet our obligations and provide appropriate support.

Review contents

Account and contact details

When you register or use a player account, we may handle details such as your name, date of birth, residential information, email address, username, account preferences and records of communications with us. We may also record information about your responsible gambling preferences, account settings and requests made through customer support. This information helps us create and administer your account, communicate with you and provide the services you request.

Identity and verification information

To verify identity, eligibility and account activity, we may request documents or other information. This can include identification documents, proof of address, information about the source or use of funds where appropriate, and records of verification checks. Verification information is used to help prevent impersonation, account misuse, fraud, money laundering and other unlawful activity. Not every player will be asked for the same information, and requests may depend on account activity or applicable requirements.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods, transaction dates, amounts and transaction status. Payment providers may process payment details directly. We may receive enough information to confirm and manage a transaction without receiving or storing complete payment credentials. Transaction records help us operate your account, investigate disputes, identify unusual activity and meet record-keeping obligations.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, session times, referral information and error logs. We may also record information about how you interact with the website. This data helps us keep the website functioning, improve performance, protect accounts and identify suspicious or automated activity.

How and why information is used

Personal information may be used for the following purposes. We will use information in a way that is reasonably connected with the purpose for which it was collected, with the operation of the website, or with a legal or security need.

To create, maintain and administer your player account.
To confirm your identity, age, eligibility and account details.
To process deposits, withdrawals and other account transactions.
To provide games, account features, customer support and service communications.
To carry out verification, anti-fraud, security and risk checks.
To monitor activity for unusual, harmful, unauthorised or unlawful behaviour.
To meet applicable legal, regulatory, tax, accounting and record-keeping obligations without naming or relying on a particular law in this policy.
To investigate complaints, payment disputes, technical issues and suspected breaches of the website terms.
To understand website performance, fix errors and improve the design and user experience.
To send marketing communications where permitted and where you have provided the relevant consent or preference.
To protect the rights, property, safety and security of players, the website and our service providers.

Some information may be required before an account can be opened, maintained or used. If you do not provide information that is reasonably necessary for verification, payment processing, security or legal compliance, we may be unable to provide some services or may need to restrict account activity. We will not ask for more information than is reasonably needed for the relevant purpose where that can be avoided.

Marketing choices

Where marketing communications are sent, you can usually unsubscribe by using the instructions in the message or by contacting us. Choosing not to receive marketing does not normally stop important service messages, such as account, security, transaction or verification communications. You can also ask us to withdraw your consent to marketing by writing to support@vanguardcasino.wtf.

Cookies and similar technologies

Vanguard Casino may use cookies and similar technologies to make the website work, remember settings, support account functions, maintain security and understand how visitors use the website. Cookies are small files or similar identifiers placed on your device by a website. Some are necessary for core features, while others may help with performance, preferences, analytics or marketing.

Cookies may allow the website to recognise your browser during a session, keep you signed in where appropriate, remember selected preferences and help identify activity that appears unsafe or abnormal. Information collected through cookies may be combined with other technical or account information when this is reasonably needed for the purposes explained in this policy.

You can manage, block or delete cookies through your browser settings. If you disable necessary cookies, some account features or parts of the website may not work correctly. Browser controls differ between devices and browsers, so you should check the settings and help information for the browser you use. Changing cookie settings does not necessarily remove information already collected or change other privacy choices.

Sharing, security and keeping information

When information may be shared

Information may be shared with service providers that help operate the website and account services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security or professional services. They should receive information needed for their role and are expected to handle it appropriately.

Information may also be shared where reasonably necessary to process a transaction, protect users, investigate suspected fraud or unlawful activity, respond to a valid legal request, enforce applicable terms, resolve a dispute or protect the safety and rights of Vanguard Casino, players and other people. If the website or related services are reorganised, transferred or supported by another provider, information may be handled as part of that activity, subject to appropriate protections.

Security measures

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication processes, monitoring, secure connections and staff or provider procedures. No website, device, transmission or storage system can be guaranteed to be completely secure. You should keep account credentials confidential, use a secure device and tell us promptly if you suspect unauthorised access.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal obligations. Some records must be kept for a period required by law even after an account is closed. This may include identity, verification, payment, transaction, communications and security records. When information is no longer required, it may be securely deleted, anonymised or destroyed, subject to technical backups and legitimate record-keeping needs.

Your privacy rights and how to contact us

Depending on your circumstances and the requirements that apply to your request, you may have privacy rights relating to the information we hold about you. These rights can include asking for access to your personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent to marketing. You may also ask questions about how your information is used or raise a privacy concern.

Making a data request

To exercise your rights or make a privacy enquiry, contact support@vanguardcasino.wtf. Please describe your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity before providing information or changing account records. This is a security step intended to prevent information being disclosed to the wrong person.

For access, ask us for a copy or summary of the personal information we hold about you.
For correction, tell us which information is incorrect, incomplete or out of date and provide the updated details where possible.
For deletion, identify the information or account you want removed. Deletion may be limited where records must be retained for legal, security, dispute or transaction purposes.
To withdraw consent to marketing, contact support@vanguardcasino.wtf or use the unsubscribe option in a marketing message.
For another privacy concern, explain what happened and what outcome you are seeking so we can review it.

We will consider requests fairly and respond within a reasonable timeframe. The outcome may depend on the nature of the information, the request, identity verification, security considerations and any requirement to retain records. If we cannot fully comply, we will aim to explain the reason in general terms. We may update this Privacy Policy from time to time to reflect changes to the website, our practices or applicable requirements. The latest version published on the website will apply from its stated or implied effective date.

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